To purchase Travel Cover, please ensure you have sufficient balance in your GrabPay Wallet. If the purchase is still unsuccessful, please submit the Help Centre form so we can assist you.

If you wish to change or update any details in your policy, please contact Chubb at +603 2058 3181 (Mondays to Fridays, 8:30 AM – 5:15 PM, excluding public holidays). Please note that any changes made directly with Chubb will not be reflected in your policy on the Grab app.

Go to Grab app > Insurance > Travel Cover and click on the profile icon on the top right corner.

• A user of the Grab app, a Malaysian, Malaysian permanent resident, holder of a valid work permit (issued by the authorities in Malaysia), employment pass, dependent pass, long-term social visit pass, or student pass, who are at least 18 years of age, up to and including 75 years of age, his/her spouse and/or dependent children.
• If the traveller is below the age of 18, his/her parent or guardian can enter into this contract of insurance on behalf of the traveller.
• Travellers who are departing from and returning to Malaysia.

No. You must purchase your policy before you depart from Malaysia.

Yes. To cover any additional dates during your trip, you need to purchase another policy via the Grab app.

Yes. Your friend will need to purchase a separate policy through his/her own Grab app.

No. The policy does not offer coverage for any pregnancy-related condition that results from or is a complication of pregnancy, childbirth, miscarriage (except miscarriage due to accidental injury).

No. The policy does not cover any pre-existing medical conditions which the insured person was diagnosed, treated or knew about 12 months prior to the effective date of the Travel Cover.

No. You are not covered if you have direct participation in any acts of terrorism, or if you suffer any losses caused by terrorist attacks by nuclear, chemical and/or biological substances.

• Yes. Activities that are accessible to the general public without restriction (other than height or general health or fitness warnings) and which are provided by a recognised local tour operator are covered. Provided that you are acting under the guidance and supervision of qualified guides and/or instructors of the tour operators when carrying out such tourist activities.
• However, the policy does not cover any activities, sports or sporting activities that present a high level of inherent danger (i.e. involves a high level of expertise, exceptional physical exertion, highly specialised gear or stunts) including but not limited to big wave surfing, canoeing down rapids, cliff jumping, horse jumping, ultra-marathons, biathlons, triathlons, skydiving, and stunt riding.

• Yes. Cover commences at the time you leave your place of residence in Malaysia to go directly to your departure point.
• Coverage ceases when you arrive at your place of residence in Malaysia, or the date on which the policy is terminated, whichever is the earliest.​​​

No. You do not have to pay any excess. You will be paid the full benefit amount up to the sum insured if you satisfy the terms and conditions of Travel Cover.

The Chubb Assistance team is ready to assist you. Please call the 24-hour hotline: +603 7628 3703 for immediate support.